Successful Online Selling
 

How To Build Trust On Ebay

building trust for online ebay auctionsEbay is one of the largest, if not the largest online marketplace that is currently running on Earth. This is a great way for people to get good deals on items and a great way for sellers to sell their goods online without having to program their own website.

Price plays an important role when it comes to volume of sales for a seller, but the key to selling successfully on ebay is trust.

Buyers often check the ratings and reviews that previous buyers had left on the seller profile. This plays a large role in the decision making of most customers. So, follow these tips to learn how to build your trust on ebay.

Delivery price and time will be the one of the first things that customers take into account when buying from you. You want to make sure that you are charging a low price for shipping and offer a quick delivery time.

Many sellers might want to make some money off of shipping and that can be a costly mistake. Remember, ebay allows buyers to search for products in the shipping cost order from low to high, meaning the lower your cost of shipping, the higher on the list you are and the more visitors you will have when potential customers see a list of results returned.

If you are able to, it is also a great idea to offer free shipping. Customers often feel like they are getting a great deal on the purchase when they are offered that. Also, provide a shipping method that you are sure will arrive in a short time.

By doing that, the customer will be very satisfied and would be likely to leave a very good comment on your seller profile. It is also a great idea to offer a tracking number or insurance on shipped products for your customers, that way they will feel more secure when buying from you.

trust issues for online businessesWhen it comes to payment methods, it is probably in your best interest to offer paypal. This makes customers much more comfortable and confident dealing with you because of all the benefits and security that paypal provides to buyers. Not only that, as a seller, ebay also offers you some levels of protection as well.

The product page is your POS, point of sale, so it is important to make it presentable for your customers. Add several pictures of your product, and if possible, provide pictures that you have personally taken and not the jpegs downloaded off of the internet.

This gives buyers the security that you are a real seller, and that you do have the product in hand. This can also give the buyers a chance to go through the pictures to see what condition the product is in, and see various angles of the item.

Offering a detailed description of the item is another key part in building trust from your customers. You want to describe with words the exact condition of the product, and the advantages and disadvantages.

Be honest when it comes to describing your item as well. If you are selling a used phone that has some scratches, then tell that to your customers. Otherwise, disputes might rise when the customer receives a product that does not match your description provided.

The last key part about earning trust on ebay is to offer a guarantee. Give your customers the option to return or exchange the item if they are not satisfied with it. That’s a great incentive for customers, especially the ones who are debating on whether to buy or not, since having the option to return makes them feel that they are buying risk free.

Follow these steps and you are sure to gain more trust and better ratings on your profile, and with that comes more sales and profits.

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